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Frequently asked questions
By using our cloth diaper service, you are agreeing to the following terms and conditions:
Starting Service: To start a service, there is a 4-week minimum payment. This payment is due in full before the first delivery. The 4-week service fee and any set-up fees are non-refundable.
Customers must contact us within 4 weeks after their due date to either resume, freeze or discontinue service if they have had their first Pre-Birth bag delivered to their house. Customers cannot keep that first delivery of diapering supplies for an unlimited time. If we have not heard from you within 4 weeks of your due date we will contact you to pick-up the supplies. For customers that have pre-paid for service, we will allow 4 weeks of time to lapse between your due date. At that time we will "start" your service and charges will begin whether you are using the diapers or not.
*special consideration will be taken into acccount for medical emergencies.
Customers will receive one week's supply of pre-fold service quality diapers, delivered in a cloth diaper bag on their 1st and 2nd delivery. In the following weeks, customers will receive back the number of soiled diapers from the week before.
Whenever you need to make changes to your order (ie quantities, etc) please notify us by the Friday prior to that week's delivery, or the change will not go into effect until the following week.
A $2.00 per pre-fold diaper charge will be added to your final bill for all unreturned diapers.
Torn, damaged, stained, or otherwise unusable bags will incur a $25 replacement fee.
Damaged diaper pails will incur a $45 replacement fee.
Torn, damaged, stained, or otherwise unusable bags will incur a $25 replacement fee.
In the event that you forget to leave out your soiled diapers, we will still leave a clean bundle for you. For any missed pickups, we will pick-up two weeks worth of diapers the following week, and still leave you a 'loaner' bag of diapers for that week. If however, you forget to leave the supplies out a second week in a row, we will not leave any diapers and the customer must call us to coordinate the drop off of supplies to our Inspirada location or schedule an extra pickup for an additional fee.
Baby Bliss NV will bill monthly. Your first payment is due on the service order date; ie: that date you place your first order.
We will invoice on a per customer basis based on your personal start date. Payments are due every 4 weeks. All payments must be recieved received before the first of each month to prevent any service disruptions. By paying your monthly bill, you are agreeing to contract service for another month. Paid service will not be refunded. We accept credit (VISA, Mastercard, AMEX and Discover). If choosing to pay by credit card, you can sign up for automatic credit card payment.
If you choose to pay by check or cash, please leave your payment in an envelope inside the clean diaper bag. There is a $35.00 fee for all return checks. Service will be suspended until the account is in good standing and all fees have been paid.
Make checks payable to Baby Bliss NV
Address to mail payments is:
Baby Bliss NV
2814 Santa Caterina Drive
Henderson, NV 89044
Our rental diapers are to be used on babies only. Diapers found being used as cleaning rags or for other non-baby related uses will need to be removed from service due to the inability to remove chemicals or stains. If a diaper needs to be removed from service, you will be charged the replacement fees indicated above.
Certain medications or diaper creams can cause untreatable stains that ruin rented diapers. Please notify us if your child's doctor has prescribed any medications or diaper rash creams. Please minimize the use of diaper creams containing Zinc Oxide without a reusable or disposable diaper liner (available at our store) as these can damage the diapers.
Do not store soiled diapers in the heat (example: outside or in a garage during the summer) or in direct sunlight. This will cause unpleasant things to grow and may damage the diapers.
Please shake off soiled diapers when possible and place in a diaper laundry bag.
Please do not store diapers in sealed plastic. This also causes mold and mildew.
Wet bags are provided with your service. If you damage a diaper, you will be billed for it.
Please contact us at least 1 week prior to your move with the new address and the delivery date in which service would like to be switched to the new address.
If you are going on vacation, please contact us at least 1 week prior to your departure to let us know the dates. Depending on what days your vacation is relative to your delivery day, we will still schedule a pickup/delivery and/or skip pickup/delivery, which is dependant on minimizing time soiled diapers will be left sitting. Your account and billing will be updated accordingly.
We want to help with the ease of your vacation planning and will work with you to reach the best plan!
If you are going on vacation for longer than 1 week, please contact us 1 week prior to your departure and let us know the dates as we may have to pick up ALL your diapers (clean and soiled) and hold delivery until the date specified.
We will deliver as usual on every holiday except the Fourth of July, Thanksgiving, Christmas and New Year's Day. If the delivery day falls on one of these days you will be notified in advance of the special holiday delivery schedule. We make every effort to conserve resources while also meeting customers' needs. Therefore, delivery days are subject to delivery routes. On your delivery day, please place your diaper laundry bag full of soiled diapers in an easily accessible place out of direct sunlight.
Customers may cancel at any time after the initial 4 weeks. One week's notice is required for termination of services, however, paid service WILL NOT be refunded.
Pre-paid service will receive a credit toward product purchase or a gift certificate to gift the service to someone else. The account can be frozen and service started again later. Any fees associated with the cancellation will be deducted from the amount of credit.
Upon termination of service, customers have 2 weeks to arrange the return of all rented diapers and equipment. Failure to do so will result in replacement charges for all missing items.
The replacement charge for unreturned diapers is detailed in the 'Service' section above.
There is no prorating on diapers due to the fact that undamaged diapers will remain in circulation.
After every effort has been made to recover all rented equipment, the credit card provided at the beginning of service will be charged for the full amount of any unreturned and/or damaged items.
We reserve the right to terminate this service agreement at any time.
We strive to meet the satisfaction of all customers. We welcome all comments and questions and will attempt to remedy any situations brought to our attention. We reserve the right to determine refunds not explained in this agreement on a case by case basis.
All diapers are rigorously cleaned to ensure ultimate cleanliness and the best possible product for your child. We welcome and encourage any inquiries about our washing process, including the products used. We also encourage open communication about your child's allergies.
However, we cannot be held liable for any adverse reactions that may occur as a result of using any of our products.
We cannot be held liable for any adverse reactions that may occur as a result of using any of our products.
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